Different Ways to Streamline Your Order Management Software

Most e-commerce businesses use standalone order management software and integrate it with their preferred or existing customer relationship management (CRM) and accounting software. Even though this is a popular practice, it is actually an inefficient approach in operating one’s business. With this setup, your employees would not only have to be knowledgeable with each software you are using, but they would also have to take more time in entertaining customer service queries.

This translates to the following drawbacks: slower data retrieval, which is crucial during customer service situations; and more training time needed due to software upgrades and updates which would periodically take your employees away from their jobs.

For this reason, it is ideal that one adapts a software that can meet all their inventory, sales, and order management needs. A good example of an application that can do this is Magento. With Magento, you can easily have everything — from order management to business intelligence. Users in your business would only need to familiarize themselves with one software as everything they possibly need is available in a single platform.

For example, with Shopify Shipping Plugin, you have access to warehouse inventory, store network, and drop-shipper data in one place. With this, you can easily — be it manually or automatically — determine the best way for an order to be fulfilled. This way, the business can save time and money in order to fulfill and provide the customer the fastest delivery for their order.

Furthermore, you can improve customer experience even more by combining this with Magento Courier Integration. With it, the customer can be provided with different options on how they want their orders to be delivered.

This also reduces their shipping costs as shopping cart items from multiple locations are consolidated before delivery to the customer. This gives incentive to the customer to buy more from your business since they don’t need to pay for individually shipping each item.

Another advantage of using a single platform like Ordercup is maintaining data integrity. Due to the different services being in a single platform, you are only using a common database. You won’t be worried about differing formats and duplicating data entries, which are common occurrences for using multiple standalone software.

Magento’s e-commerce solution is everything you would need for your business. Aside from the abovementioned Magento software, Magento Social and Magento Business Intelligence are available to help your sales and brand grow on the Internet. With all of these, you are set for your business to grow in profit and customer satisfaction.